Stronghold customer support works to resolve issues as quickly as possible. Every member of our team is dedicated to helping our users with any issue that may arise. Our customers have a right to be heard, understood, and respected. However, there are situations that can make it difficult for our support agents to resolve some requests. In some instances, when an individual becomes threatening or abusive to our staff, we have to draw the line.
We understand dealing with payment issues and money can be stressful, and we want to hear our customers’ concerns. However, if that frustration becomes aggressive, threatening, or disparaging towards our staff, we consider that behavior unacceptable and may refuse to provide additional service. All threats of violence are reported to authorities and Stronghold reserves the right to close the account of any customer making such threats. Everyone has a right to feel safe at work, and that includes our employees here at Stronghold.
Stronghold will protect our staff and say no to abusive behavior. We work hard to offer the best support in the digital asset industry, but when a customer mistreats our staff with abusive or threatening language, we reserve the right to end the business relationship with that customer.
Thank you for understanding our need to create a respectful and safe work environment. We are happy to help our customers use Stronghold, but the right to that support comes with an expectation of respectful, considerate behavior and communication. Please feel free to contact us for more information or clarification on this policy.